NASA SEWP VI Ordering Guide

Company & contract overview

IMF Technologies LLC is a Small Business Joint Venture serving federal agencies through IT modernization, program and acquisition management, enterprise IT and network operations, cloud and application engineering, data management and analytics, and cybersecurity, including Risk Management Framework (RMF) and Authorization to Operate (ATO) services. Our capabilities also include DevSecOps, AI/ML, and business transformation. Capabilities are offered under SEWP VI only when within IMF's awarded scope and available under this contract.

This guide is published in accordance with the NASA SEWP Contract Holder User Manual. It is suitable for downloading and printing, and it will be updated within 10 business days of any contract modification.

Who can order: all federal agencies and authorized federal contractors ordering on behalf of an agency. The NASA SEWP contract access fee is included in quoted prices; no separate fee is invoiced to the customer.

Scope and order limits

Category C supports mission and program-level IT, communications, and audio-visual services, including the customized solutions described in the overview above. Product-only requirements are outside this category; hardware and software may be included only as ancillary items integral to a services solution. The award terms limit each order, including options, to $2 million in the first contract year and $10 million in the second contract year. Removal of those limits beginning in the third contract year is subject to NASA action. The Category C contract ceiling is $20 billion.

Requesting a quotation

Use NASA's Quote Request Tool (QRT) on the SEWP website to issue a Request for Quotation (RFQ), Request for Information (RFI), or Market Research Request, selecting Category C, Group C1. The QRT distributes your request to every contract holder in the selected group and records the responses, which satisfies fair-opportunity documentation. Contact Dre Gray for IMF capability questions and quotation coordination. Direct discussions do not replace the issuing agency's required fair-opportunity process.

Information to include

Provide the agency and contracting contacts, request number, response deadline, statement of work or performance work statement, quantities or labor requirements, delivery or performance locations, schedule, acceptance criteria, and applicable security or accessibility requirements. Identify any installation, licensing, warranty, or support needs so they can be addressed in the quotation when applicable and within scope.

Fair opportunity and available offerings

SEWP VI is a multiple-award government-wide acquisition contract (GWAC). Fair opportunity applies at the individual order level under the governing contract and applicable FAR Part 16 procedures (FAR 16.505). The issuing procurement office retains the order-selection documentation. IMF responds through the SEWP quoting system in accordance with the Contract Holder User Manual and the solicitation instructions.

For RFQs and Market Research Requests, IMF quotes only offerings available on its contract and at prices no higher than the applicable SEWP database ceiling. Unless partial quotations are expressly allowed, IMF must respond to the full requirement or submit a No Bid when its contract offerings are insufficient. For an RFI, an offering not yet on contract must be identified as such and a technology refreshment request submitted as required by the contract.

Quotations state their validity period and identify applicable licenses, terms, deliverables, and support coverage. IMF honors orders submitted within the stated quote-validity period. The ordering agency determines price reasonableness; database ceiling prices do not substitute for that determination.

Placing and administering an order

1. The issuing agency completes its procurement and funding approvals and issues the task or delivery order. Reference contract 80TECH26D1097, the IMF quotation, funded line items, performance schedule, acceptance and invoicing instructions, and customer contacts.
2. Unless NASA has granted the agency an exemption, the issuing agency submits the order directly to the SEWP Program Management Office (PMO) before IMF accepts and processes it. NASA reviews and processes the order, assigns a SEWP Control Number (SCN), and forwards the order to IMF. IMF does not begin performance until the order has been processed by the SEWP PMO.
3. Coordinate changes through the authorized contracting office. Route modifications through the SEWP process. Additional licenses or terms must be identified in writing; the SEWP contract prevails over conflicting order terms.
4. Contact the Program Manager for status or performance coordination. IMF acknowledges order receipt and provides order-status updates to the issuing agency and NASA through the SEWP Contract Holder Order Processing (CHOP) system as required by the contract.

Installation and post-delivery assistance

Benny Asnake, Deputy Program Manager, is IMF's single coordination contact for installation, warranty, technical/software support, and other post-delivery issues. He routes inquiries to the responsible IMF delivery personnel, subcontractor, manufacturer, or service provider, as applicable, and coordinates resolution with the Program Manager.

Coverage and responsibilities

These procedures apply to services and deliverables included in an authorized, in-scope order. They do not represent separate standing offerings of installation, warranty, or technical/software support. Where such activities are ordered, or coverage applies, IMF coordinates or performs its obligations under the contract, order, and applicable provider terms. Use of a provider does not relieve IMF of its contractual responsibilities.

Installation

When installation or integration is included in the order, contact Benny Asnake to coordinate scheduling, site access, readiness, configuration, security requirements, and acceptance. Responsibilities, charges, and completion criteria are established in the quotation and order. Work outside the authorized scope requires review and approval through the contracting office before performance.

Basic and extended warranties

Applicable basic warranties are those required by the contract or order and those furnished with the ordered deliverable by the manufacturer or provider. Coverage, duration, exclusions, remedies, and service locations are identified in the applicable terms. No additional blanket warranty is created by this guide. Extended coverage may be quoted when available, within scope, and included on contract; it applies only when ordered.

Submit warranty or return requests to Benny Asnake with the order and line-item numbers, product or deliverable identification, serial number if applicable, description of the issue, and relevant records. IMF coordinates eligibility, authorization, and remedy with the responsible provider. Obtain return or repair instructions before shipment; shipping responsibilities and charges follow the applicable contract and coverage terms.

Technical and software assistance

For applicable ordered services or support entitlements, provide the affected system or deliverable, version or license reference, error details, operational impact, and troubleshooting performed. IMF coordinates the appropriate delivery or provider resources. Service hours, response targets, maintenance, updates, licensing, and renewal terms are those established in the order or applicable entitlement; this guide does not add a separate support subscription or service-level guarantee.

Troubleshooting a problematic order

Report delayed, incomplete, incorrect, damaged, or nonconforming deliveries and service issues to Benny Asnake with the order number, SEWP Control Number, affected item, expected result, and supporting documentation. IMF coordinates status and corrective action with the responsible parties and keeps the ordering office informed until the issue is closed.

1. First contact: Benny Asnake, Deputy Program Manager (post-delivery and order issues).
2. Escalation: DeAndre Byrd-Fulbright, Program Manager, for any issue not resolved to the customer's satisfaction.
3. SEWP PMO: For order processing, SEWP Control Number, or contract access fee questions, contact the NASA SEWP Help Desk listed below.

Contractual disputes and scope changes remain with the authorized contracting office.

Program & ordering contacts

General inquiries: info@imftechnologies.com · 571-361-2086

IMF Technologies LLC NASA SEWP VI Ordering Guide · Version 1.1 · Last updated October 30, 2026. This guide will be updated within 10 business days of any modification to contract 80TECH26D1097.